5 stars based on my husband's urging.
I'm a girl. My dad always told me to take my car to the dealership for maintenance.
My husband's a boy. He NEVER takes his car to the dealership and thinks I'm crazy for doing so.
I do not know anything about cars. In fact, if a mechanic suggests an additional service, I'd probably do it because....I'm a girl.
My husband knows a lot about cars. He's been to this place a few times over the past 3 years and he has nothing but positive things to say. My husband thought he had a problem with his clutch (to girls: not a purse but a car part :). He went to 5 shops including this one to price the parts & labor for what he thought needed to be fixed. Purrfect Auto had the cheapest price and the turnaround time was just 2 days (2 days less than the other places). He took his car here to be fixed, and to his surprise, they called him and said it wasn't the clutch it was some other thingamigjigger (no idea) and it ended up being a much cheaper fix. According to him, they could have screwed him by just replacing the clutch but they didn't.
I've adopted my husband's mentality when it comes to repair shops. I don't care of these establishments are friendly\unfriendly, air-conditioned, fancy\unfancy --- all I care about is that they are honest and that they get the job done. I've been here 4x and haven't had any semblance of a problem.
My husband recommends this place to everyone and that's good enough for me.