Was able to book an appointment for the next day. Gail (manager) was very friendly and explained to me how the process works. They quoted me 4 hours, and I was out the door in 2 hours flat. They had a small waiting room with free wi-fi, a tv, vending machine and some magazines. Even the bathroom was very clean and well stocked. As for the actual spray-in bedliner, it looks really nice, and as far as what I could tell, they did a pretty good job. Already got a few compliments on it.