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| - After a personal referral to Jeff and this specific Car Life location from an acquaintance, I came to this place in high confidence that it would be the right choice to get my AC fixed. I spoke to Jeff on the phone, who sounded courteous and professional. Jeff told me I could stop by to get it looked at right away, however he was stepping out for the day but assured me that Eddie would be expecting me and I'd be well taken care of.
Eddie also seemed friendly and professional in a business sense and I was beginning to feel positively affirmed I was in the right place. The inspection and quoting was very quick, which I was happy about. The quote was well above what I anticipated from doing some prior research, but that's ok because I am not a mechanic and this place came highly recommended so I figured it had to be fair (plus, Jeff and Eddie seemed like nice honest guys). After receiving the quote, I decided to wait and not go ahead with the repair for the time being, as the price of the repair was 25% of what my vehicle is actually worth, so it was definitely something to take the time to consider. No problem. I was ok with the news and was prepared to leave. It was after I was presented with my keys and my vehicle that the situation ran south.
I noticed right as I was getting in that my my car had been returned to me with the interior door handle snapped off. It looked like someone had yanked on it really hard when opening or closing the door, or possibly snapped it with their body weight getting out of the car. I calmly went inside and explained the situation to Eddie, and that this was not the original state of the door handle as presented to them prior to the inspection. Eddie asked the mechanic if they had accidentally done this, which of course they denied that they had. I was told they are not "in the habit of breaking door handles" a few times and that "even assuming it broke in their possession it was probably bound to happen at some point anyway". I was asked what I would like to have done, and I replied " I would like it fixed and returned to me in the same state I brought it here in". Eddie denied any and all responsibility, and offered to quote me on getting that repaired as well. Eddie did have another suggestion- they could glue it so that it "looks" intact if I sell the vehicle, as I mentioned earlier the repair was 1/4 or the car's value. The conversation almost had me feeling that it was being implied I somehow rigged my door intentionally to cause this to happen while they were handling it. I wonder how Eddie would feel if his young daughter or son were faced with the same situation and received this kind of treatment when they are down on their luck, with no AC in 120 degree weather looking for an honest business. I believe that the failure to take accountability for this damage was unethical as a business practice and also disheartening from another human being. I quickly realized nothing would be done and just left. I believe that what you put out there is what you will in turn receive. There is no need for this company to reach out to me with any other resolutions due to this review- I just want to make others aware of my experience here and maybe help them out in their decision making process.
Also, please take the time and read some of the other one/two star reviews from other clients, as some of those experiences are truly shocking and really resonate with my treatment here.
On a side note, that same day AZ Automasters in Gilbert was able to quote me on the phone at $510 for the same service (nearly $300 less than the $800 quote there at Car Life) specifically to switch out my condenser.
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