I've been to this quite allot and previous to going to it, I didn't hear many good things about it.
Let m break it down - bread is delicious and fresh.
Hot Table - it's bland, looks reheated and greasy. They serve arancini but they are so unauthentic they call them rice balls and if you do call them arancini they girls behind the counter just stare at you. I've had almost everything there and one of the worst things there is their meatballs with taste like pulverized meat without any sort of seasoning or fat.The pasta are incredibly bland and the sausage has an odd mealy texture instead of being hearty and juicy.
I always get the chicken parm and potatoe wedges.
The coffee - is terrible. The barista is adorable and incredibly very very nice - he's the young guy who just looks like he can't wait for his break. However even on his break he works and is always lending a helping hand.
The cashiers are genuinely nice and happy to see you from my multiple experiences.
However I will not be returning. The last time I was there, a middle aged man took it upon himself follow me around the store and refuse to give me my purchase or coffee till I finished at the cash register. That's not how I've ever been treated prior to and I felt very aware that I was the only coloured person in the store and he only did that for me.
Overall - just go to Food Basics or the Tims down the street.