I have read the reviews, and I'm not quite for sure if they are dealing with the same company that I am. We have had this service for about two years and our pest problem was taken care of. We did not have any bug problems after the first treatment. My wife and I are happy with the service. There have been a couple glitches over the years but they were settled and handled to my satisfaction. Nobody is perfect and I've had no issues. I would recommend.