| rev:text
| - On Q has been withholding my property from me for 35 days as of 8/24/17.
July 21: I email my property manager, Rebeccah Arnett asking if they changed the locks to the main storage unit door without notifying me.
Rebeccah confirms that they changed the locks and tells me she will mail me a new key.
July 25: I speak to Levi Hatch about scheduling my move out inspection for 2 pm on Friday, August 4.
July 31: I notify Rebeccah that I have not received the key in the mail.
August 1: Rebeccah tells me that she'll mail me "another copy".
August 4: I get the key in the mail, but it is the wrong key.
I notify Rebeccah and Levi Hatch, who coordinates move out inspections, that I will be at the apartment for the move out inspection at 2 pm.
In her response, Rebeccah tells me that the key she sent me is the only key they have on file and clarifies that the key to my personal storage unit is the same key to my apartment.
I arrive at the apartment at 2 pm for the move out inspection and stay until 2:45 pm before returning to work. The inspector never shows.
August 7: I email Rebeccah asking her to please mail me the correct key ASAP.
Rebeccah promptly replies and schedule a new move out inspection for the next day with a new inspector.
August 8: The inspector brings THE SAME BAD KEY to the move out inspection. He calls Rebeccah, who tells him that she needs to get in touch with the locksmith to figure things out.
I turn over all of my keys but keep one apartment key, so I can get my stuff out of my personal storage unit. The inspector and I make sure that the key works in my apartment door.
August 14: I email Rebeccah asking if she has been able to get in touch with the locksmith.
She tells me that they have been "working on getting a key for the storage room" by "trying to get a copy from one of the resident's that does have a key."
August 15: Rebeccah emails me at 8:39 am to tell me that the tenant in unit 5 has the right key and he'll be around until 1 pm if I want to go get it from him.
I have a job, so I can't make it. I notify Rebeccah.
Rebeccah emails me and tells me, "We had a key left in a Home Depot bag under the steps." (In downtown Phoenix!)
August 16: I retrieve the key in the Home Depot bag. It works. But the key to my personal storage unit does not.
August 17: I notify Rebeccah.
August 18: Rebeccah suggests that I kept the wrong key and states that there are two separate keys for the apartment door and security door even though I lived there for seven months and only used one key to open both doors and dear god why does it even matter at this point I just want my shit.
I suggest that they need a new locksmith, explain that I only kept one key on my key chain and that it opened both doors and either way, I need a key to my personal storage unit.
August 22: I email Rebeccah telling her that I'm getting worried and don't want to call a locksmith or my attorney.
That was two days ago.
No word from Rebeccah or On Q.
Also, they stacked the dryer on top of the washer without properly securing it and did not respond to multiple requests to fix it. I'm 5'3'', 110 lbs and do not want to go out in my closet via death by dryer.
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