The three stars are for the donuts. If I were rating the wait staff, coffee and bagels they'd get a 4 plus. The problem I have with the donuts is that there aren't enough less sweet options - the only one I ever see is an unglazed plain - I've tried them and they'll do if I have a craving. I love donuts, I really do, and depending on the shop's specialty, my favorites change. Here though, I have a hard time because I don't lean toward filled (which they do carry a lot of) and they don't do any old fashioned or buttermilk or french crullers. Their plain glazed are okay - nothing special, and all the others I've tried have been just too sweet for my taste. The bagels on the other hand are wonderful - the sour cream onion and multigrain are filling but not heavy and I can eat them without toasting or cream cheese, and their coffee is great.