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  • This is my third visit to Henderson Nissan for oil changes. I drive a 2009 Nissan and took in for oil change and was recommended to do scheduled maintenance for $350 - I declined - as a single parent - live by paycheck and will have to save for this. About 15 minutes later I was notified of approximately $2000 worth of repair needed; It took a lot to hold back tears as I tried to figure out what to do. Thankful for James (service manager assigned to my car) inquired about warranty and even called the dealership where car was purchased to obtain warranty information and facilitate my repair. Unfortunately, my warranty is provided by a company that requires approval review that takes up to 24hrs - I am still awaiting approval for repairs and had to rent a car to get back and forth to work! I feel compelled to write a sincere THANK YOU to James - he provided excellent, caring customer service today and I feel that my vehicle will receive excellent service when warranty approval is given.
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