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  • Great food, horrible customer service! I purchased a Groupon in June and went there with my husband. The food was excellent and the waiter was extremely nice and accommodating. Consequently, I returned and later bought another groupon when they came out in July. However, the next trip was a complete 180. I spent about $70 on food and drink for my daughter and myself. When ready to leave, I presented the Groupon to our waiter (different waiter, older, some sort of accent). Evidently he pushed the "redeem" button because he handed the phone back to me with the message, " Are you certain you want to redeem this Groupon." And, told me there was something wrong with my phone. I explained it was just prompting us to redeem the Groupon. He seemed confused, so, I pressed, "Yes." Unfortunately, he had apparently not written the code down. Consequently, he told me I could not use the Groupon and accused me, in front of all the other customers, of trying to rip him off by using an expired Groupon. I was livid because no matter how I or my daughter tried to explain it to him, he would not listen. I asked to speak with the manager. However, he told me he was the owner. At that point, we left and I informed him I would never return. After we got home, my daughter, still very upset, called to speak with him. He continued to refuse to listen and offered no solution. All of this nonsense over a Groupon that would have cost the business $10, since they had already received the $10 I spent on it. As it turned out, he was not the owner. The owner called my daughter the next day and apologized, stating that she would make it right. She suggested I stop payment on the transaction. However, I was told by the bank that debit transactions cannot be stopped. I relayed this message to the owner, but have never received a response. So, I can only assume that she has no intention of making it right, either I can't believe any concerned business owner would let an employee treat customers that way and not make it right. Bon Chef has lost my family's business and I will not hesitate to inform everyone who asks me about the cafe what my last experience was like. Bon Chef, "Shame on you!"
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