I came here for my lunch break with my girlfriend, and it wasn't busy. We ordered two pastas, and it literally took 40 minutes. The service needs to be improved, as when I asked what the status of the food was, the response "the pastas take a while to cook. Should be bout soon." Mind I didn't ask her like, "WHERE THE HELL IS MY FOOD?" I was just asking for the status. I know I'm not obligated for an apology, but how it was said without it, just sounded justified like I was in the wrong.
Another one of the ladies asked if we needed anything else, I asked for a to go box since my girlfriend didn't finish her food. After waiting 10 minutes, I had to go up and ask them for a to go box. Why would you even ask us if you weren't going to get it anyway?
Service needs work, however their food is amazing. If you want to try this place out. I would definitely order to go so you don't feel obligated to tip. My girlfriend tipped 20% for two people and this is the service we got.