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| - I hate writing terrible reviews but I was so disappointed with this place I had to make it known. Being in the service industry myself I was appalled at how they conduct service.
There were six of us total, four of us showed up early (about 615pm) for our 630 pm reservation. We were told we would get sat closer to our reservation, which was no problem at all we were still waiting for two more and it was busy. As it approached 630 we had not heard a word about being sat, at around 640 we checked in with the hostess just to make sure we were still on track to get seated, she told us they were waiting for tables to get up.. ok like I said they were busy. At about 650 we were ready to just sit, I went up to the hostess and let her know we had a 630 reservation and asked how much longer it would be, she then said oh just a few more minutes, attitude from both hostesses by the way. Why even make a reservation? So we finally get sat around 7, 30 mins after our reservation time.
It took the server about 15 more minutes to come and greet us, at that time we had already decided what we wanted tot eat and just wanted to order. She took our drink orders, took about another 15 minutes to bring them back and then said ill be right back to take your order. We had already been sat for about 30 minutes and just wanted to order! Finally we were able to place our orders, all 6 of us ordered some type of meat. We had an appetizer and the soups and salads came out which were all tasty. Finally when our food came out, about 35 minutes later, one of the orders was wrong, she had ordered a bacon wrapped filet and got a NY strip... seriously? They are not even the same cut of meat, the server took forever to come back to even check on us for us to tell her it was the wrong order. She immediately took it back and said her meal would be right out. The manger did a table touch and assured us he would take care of the meal and it would be right out. Well both of those things were a lie, it took about 20 mins for her correct meal to come back out, while all of us were done eating. In the midst of this problem, my boyfriend ordered the rack of lamb medium. It was RAW, i like rare things and I wouldn't have even eaten that. We did not want to wait for it to be fixed and he was so annoyed he just ate what he could and took the rest home to cook himself later. My NY strip was way overcooked and I noticed everyone else meat was undercooked. I ordered my steak Oscar style and got maybe a bite full of crab, barely any bernaise sauce. I wish I would have taken pictures but I was honestly so irritated.
After everything is said and done, the check comes, mind you not cheap. The mistake wasn't even taken off! We asked the server about it and she said, it was on the bottom of the check.. It was a $15 discount when her plate costed over $30.. Im not one to expect free things, but do not tell us you are taking care of the meal and apply a small discount. Thankfully the company we had at dinner made up or the horrendous meal.
Probably the worst service Ive had in a long time, I get it restaurants get busy but alls we ask for is a little communication. Not even worth giving this place a second try on a slower night.
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