First time in the store. I don't know why it gets bad reviews. I went to get football cleats for my son and they were out of the ones on sale. The sweetheart at the register (I didn't get her name it was about 4 on Thursday 9/10 second register) signed me up for the rewards program and gave me a discount which was about the same price as the sale price. Super friendly and clean. Great experience! Please give her a raise!