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  • I've thought long and hard about if I should write this review and I've decided it's best to be honest. The lady we spoke with on the phone is one of the owner and she is over the top friendly which had a lot to do with choosing this company. We had our shower and tub redone, we anxiously waited for our turn then the door was wrong so we had to wait longer, the next door had a chip in it and after a short time I realized that our shower and tub no longer matched each other. Now, everyone was apologetic and that was nice considering the huge inconvenience it all cost us but then I noticed there seemed to be a crack on the top part of my tub. It was faint but it was still there. I set up another appointment for them to come out. The appointment I believe was for 8 am at about 6:30ish I got a call asking if the technician could come earlier then 8 and I apologized but explained my medically fragile child was still asleep and I just couldn't make it happen. I felt bad and usually can and will accommodate but I couldn't. At 7:45 am the same guy that was once soooooo nice and friendly knocked on the door and was clearly pissed AT ME because I said no. I even called him out on it and said "you seem upset" and I explained why I couldn't let him in earlier (yet he still came in at 7:45 am ). He back peddled a bit but the damage was done. He did the repair which to this day is obvious and doesn't mesh and I will come back and post a picture of it. What blows my mind is I did nothing wrong, the mistakes weren't done by me yet I was treated like I was the pain in the --- and the bad guy. I will never use this company ever again. RESPONSE 3.12.18 I'm not going to argue the Symantec's of this review. I'm the customer and have legitimate complaints. The pictures say it all. Everyone deserves to know. We are in a worse situation then we started with and I'm a very unhappy customer who is out a lot of money. As far as me not wanting the company to contact me? That's just ludicrous and isn't true AT ALL. I don't know how come I'm the bad guy when I hired this company to do a simple job and they fell short. I NEVER like to complain but we as consumers have a right to know. I find it sad and very unprofessional how it's all been handled.
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