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  • The owner Karin did make a follow up call to me to discuss the disconnect on my order. She had done her research before calling and had a good idea of where they went wrong. She felt there were several areas where they had internal miscommunication and was very concerned about making things right. Obviously with a funeral there is no "do over" but she offered a full refund and a promise to do better in the future. The refund was applied promptly. Thank you Karin for your concern and desire to do the right thing. I appreciate the difficulties of running a small business and know that you are striving to be The Best.
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