Very disappointed in the customer service. Felt we had a bait and switch situation, was brought up to high management and all they said was "you signed the contract and you have to abide by it". I was, also, very disappointed in the personal training. I was given a list of workouts and all they did was stand over me and count. I could have looked up some exercise online and I do know how to count. This was, also, brought to management's attention and no actions were done to address this or even offer to change to another trainer. I do like the various machines and the basic layout. I hardly ever had to wait to use equipment to open up. I have to say, though, not many people wipe down machine when they are done. This even applies to the trainers. Gross! Another reviewer stated they went to the other gym in the close vicinity, so did we. It is a lot cheaper with more benefits, too.