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| - Bottom Line Up Front: Quick, professional, personable, above-and-beyond, and HONEST. Call now.
I wish Yelp! would allow to provide a special once-per-year GOLD star to allow reviewers to recognize their ultimate satisfactory experience. If I had this opportunity I would definitely hand my GOLD STAR to Christian's After Hours Auto and Truck. Below is my story, which helps reveal what kind of business this is.
I was driving down from the Grand Canyon on my way home to Sierra Vista (southern most end of Arizona). While in Phoenix, my car's clutch gave out. My car was helplessly stuck in the hotel's parking lot. It was a Sunday after 5PM. I was stressing out because I had a few friends I had to take to the airport in time and I wanted to get back home in time. Rental car was an option. All major shops were closed. Then I called After Hours...one of only a handful of 24/7 shops in town. I told them my situation and to my surprise they offered to come to ME! Christian (the owner) was extremely professional and helpful. Over the phone he asked several questions to help diagnose the issue and later dropped by to take a look at my car. I wasn't even there. I was on the other side of town having to deal with a possible rental car so I had left my keys with the hotel's front desk. He then told me that it was a simple fix and that I could be on my way I just needed to get a part replaced, which could be found at any car shop store (e.g. Autozone, Pep Boys, etc.) He drove around town looking for this part himself. He went to numerous shops looking for it. In my mind, this is definitely going above and beyond what was expected. I did not expect a man as busy as him to spend time driving around looking for a part that he could've easily asked me to find. We finally found one and was able to fix the car.
I learned he is a military veteran, enjoys cars, and enjoys helping people. He always gave me periodic updates over the phone and explained to me how he doesn't mind driving around because he "understands" my situation and the "frustration." That level of empathy does not come around often of an OWNER of a busy auto repair business.
Christian, thank you so much for saving me in my dire situation and helping me get back on the road. You saved me so much money and the continued follow-up calls AFTER I got back home to check on me was extremely appreciated. I don't know ANY businessman who does that after money is received and work is complete. You truly set the gold standard ALL auto repair shops should try to emulate. I thank you for your business, ethics, humor, personality, and professionalism. I wish you and your business nothing but the best.
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