| rev:text
| - APPALLING SERVICE - POORLY TRAINED WAITRESS AND MANAGER. If you are contemplating trying this restaurant, please do yourself a favour and forget about it. There are so many other Thai restaurants out there, with good food and great service (Pai, Sukho Thai, Eat BKK, Khao San Road etc).
Jacky (with the blondish hair and glasses)...you are a poorly-trained waitress. Your mom must not have taught you any manners, and you seem challenged with understanding how to be an adult. Hopefully one day you will figure it out.
You came by to take our order. I asked for a chicken pad thai, forgetting to indicate the chili level and proceeded to ask you what the difference was between the green and yellow curry. Responding in a snarky tone, you cut me off demanding that I was going way too fast because I didn't tell you what chili level I wanted (I think a 4 year old could keep up, so I don't see why you couldn't); you then abruptly asked me if I had ever even eaten here before, as if I was giving off vibes that I hadn't; in fact though, embarrassingly yes, I have eaten there multiple times before.
Someone else I was with, who is visiting Toronto, then tried asking you about the green and yellow curries after I didn't get a response when I asked. Again, your attitude got in the way as you rudely responded, "I can't hear anything you're saying". Having worked in the restaurant industry before myself, I would never have spoken to a customer like this. Perhaps, "SORRY ma'am, I can't hear what you are saying because it's really loud in the restaurant, do you mind repeating that?" would have been the approach to take.
After telling you that I didn't appreciate how you were speaking to me, I requested a new waitress. We got Mandy, who was great.
Then, about 2 minutes later, you walked by, and, as if we were 13 year old girls having a catfight about a boy, you looked at me and scrunched up your face, giving me your most sarcastic expression (oh, did you stick your tongue out at me too?), like you were mocking me for telling you off. I'm not sure what you were thinking, but honey let me tell you how ridiculous you looked!
So after your breakdown in performance, I spoke with the manager.
For anyone reading this, that was a god-awful idea. Why? Brought up Jacky's issues and behaviour with her manager, who offered NO APOLOGY but instead muttered to me, "thank you for my feedback". Dude, what planet are you on?! Is "sorry" not in your vocabulary?! Don't we learn how to be apologetic when we are in pre-school? Are you not going to tell me that there will be disciplinary action towards your staff member because customer service is something you take pride in?
After our meal was finished, Mr. Manager gave us the bill, charging for everything we ordered at full price; again, no apology given at this time.
I have eaten at a lot of restaurants in my lifetime (it's unfortunate I haven't documented them on yelp) and when I have encountered issues with service, 10 times out of 10, I have been offered an apology at the very least. That is called CUSTOMER SERVICE and you should be learning that the first day on the job. Hospitality 101. Mr. Manager, you've got a long way to go in that department because you seriously lack it.
Overall I am SHOCKED and have never been so FLABBERGASTED by the ridiculousness of the situation and the lack of service I received from both immature and poorly-trained Jacky as well as her incompetent manager counterpart. Of course I WILL NOT BE RETURNING. Sadly, Yelp doesn't give the option of NO STARS, because that is definitely what this restaurant deserves if judged by the service (the food is about a 3).
Suggestion to you both: put your big girl/boy panties on and start taking customer service seriously.
Suggestion to Yelpers: avoid this restaurant unless you want to be subjected to seriously terrible service.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)