My mother in law had knee surgery today. She was very scared as she never had surgery before. I, her daughter in law, accompanied her at check in to ensure she was in good hands. I asked the front desk if the doctor usually comes out to go over the results. She said yes. Since my father in law doesn't really understand medical jargon I asked if they can call me instead. She left a note on the chart. MIL is in recovery. FIL calls me saying she's out ready to leave and that doctor had not been by. I'm sure they were busy which is fine. I asked him to ask the nurse if he will call me. She told him that she cannot and we questions on the phone. I told him to tell her that I did not have specific questions about the surgery, just if the doctor was going to call. She said that there was no note. Since this type of communication became frustrating I asked my father in law to hand the nurse the phone so that I could communicate my question appropriately. She refused to take the phone. Still no call. Extremely disappointed in the nurses care. She gave my in law the number to the doctors office which obviously he is not there right now, he is in surgery. I'm annoyed by the nurse. There was a reason I needed to speak with her as my in laws are not from this country, they are scared and needed me to communicate with the doctor. Now she's home and doesn't have a follow up for 2 weeks. Bad service from the nurse. Yes, you are crazy busy, I understand. I am also in nursing. But don't forget your compassion and empathy.