Everyone is very nice here; especially the tattooed girls! (And they play better music when they're working, I'm not a fan of the christian station) The owners are awesome, super-nice and helpful. Quick when you bring things in. I do wish they would take more trade-in; I have brought in nice things and had them not take them and then wished there was a little more selection on the racks. Everything in the store is clean and well-organized. I have never gone and not been able to find something for my princess. I do recommend they mark items down faster because I will see the same item for months on end, not that new ones don't come in too.