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| - Wow, if I could give 0 stars I would. So as of today it has been a week since I was in this office with my daughter. The girl checking me out said, "We will call you tomorrow to schedule the tooth repair; first, we will see if any charges can be waived due to warranty." I was very appreciative, as I was expecting to pay out of pocket regardless. Tomorrow came and went, and here we are a week later.
I just called the office today since I figured they'll never ever call me - tomorrow is a hell of a difference from one week. Anyway, when I called I was put on hold for 12 minutes only to be told that because my daughter chipped her tooth during an activity, it would not be covered nor waived, all out of pocket. So I ask, "why wouldn't you tell me this last week? why make me wait until God knows when to let me know that it wasn't covered? I told you exactly how she chipped it when I could have easily lied and I was fully prepared to pay whatever last week, so why give me hope and waste my time?" During this whole experience with them, even with notes in front of them, they can't even tell me why I brought my daughter to them. "How'd she break her tooth?" Me: "It should be in the notes you say are right in front of you becausw i explained this multiple time to multiple people during our visit." As if waiting for an hour and 10 minutes for an appointment is nothing, your time is nothing, and your child loses out on care. I'm livid that they didn't care to seal the broken tooth edge, but as I told them, I'd much rather pay for quality of care. I'll give my daughter the care she deserves elsewhere.
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