I'm really torn. This is probably my favorite location in Charlotte in terms of ambiance and the amount of seating. However, the last few times I've been here, they've gotten my order wrong. One time I ordered a drink hot and it came out iced, another time I ordered a drink with soy and they used regular milk, and another time I ordered a venti and they gave me a grande. This location gets very loud and I feel like the baristas have a hard time hearing what you're saying. I've had to repeat things several times to make sure they hear me.