Service is hit or miss. I love supporting local businesses. When I first moved to the Lake Wylie area, my cats were having issues with digesting food. I tried everything the veterinarian recommended to no avail. The store owner was very nice and recommended a few foods for me to try and gave me some samples.
A recommended food worked for my cats and no longer have issues with digestion. The recommended food is also part of a rewards program, buy 10 get 1 free. The only reason I continue to purchase here, other than to support local businesses, is the food is difficult to find and is more expensive to buy online, even from Amazon.
One weekend the owner was away and it was impossible to get service. I told her about my bad experience the next weekend and she admitted to me service was off because sales were not normal. She told me next time I needed assistance to knock on the window and a groomer will assist me. But that's not really a solution in my eyes since a groomer should remain with the animal at all times.