My husband and I went to the Cracker Barrel for breakfast today. We arrived at 9:00 am om a Saturday and there was no wait! The place was busy and by the time we left there was a long line at check in. There was a roaring fire in the fireplace and that was welcome on a super cold morning.
The place seems to be well staffed with what appeared to be more than one manager walking around to check on tables. However, they would walk by and mumble "is everything ok?" and they were gone. So, really there was no opportunity to say anything other than "fine". They should have slowed down to listen to their customers like they were actually interested if everything was satisfactory.
Our waitress arrived quickly to take our orders. My husband and I both ordered breakfast combos. My husband asked to substitute an item and the waitress seemed confused if this was a possibility, so he said forget it.
Our food came in about 15 minutes and it was pretty darn cold! I would have told the manager, but he walked by so fast I wasn't able. Cold food is the worst! The hash brown casserole was under-cooked and the potatoes were crunchy. The gravy tasted like a fireplace or liquid smoke. Which is weird. We asked to have it replaced because it was not eatable. The waitress happily brought another one and it was still very funny tasting.
Despite all the managers on duty "checking" with customers, no manager came to check on our complaint or returned food. This is also weird.
Finally, when I went to pay I asked the cashier if I could leave my cash tip for my server at the front (I needed change) because our table was all the way across the restaurant. She looked confused starting bumbling around a bit and I said never mind and walked it back myself.
Overall, not a great experience, It is unlikely we will return.