Great first time brazilian experience with Laura. She made me feel very comfortable and was extremely friendly and accommodating, not to mention thorough. The wax took about 10 minutes, minimal pain (which surprised me because I heard it can be horrendous). I thought I would feel super awkward but it ended up being not at all. They do offer you to buy packages and products at checkout but they are not pushy, which was cool. I scheduled my follow up appointment, so I will for sure be back with Laura!