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  • I had been popping into Ma Zone for years, and have spent thousands in this shop. After years of spending on various decor items - pictures for a few hundred, a fruit basket for over $50, a stool for $200 - I went in last month and bought a $125 clock and $50 tissue holder to take to my place in Florida. At the time, I told the owner's mother I would be bringing what I bought to Florida, and she assured me if there were problems even after the week given for a return,the store would help me.I opened the box (given to me at the store) about three weeks later and found the face of the clock had detached from the metal frame-stand. I asked the owner for a refund but he refused and rudely said it was policy to only give credits for a replacement within a week. He didn't have a new clock in a box - he wanted to give me a clock that was sitting on the shelf for weeks and offered no refund or discount. After spending thousands there, he was not in the least bit understanding how I didn't trust the quality of the clock. He threatened to call 911 and berated me and accused me of trying to get away with something. He threw a part of the broken clock onto the ground and told me either i take the clock on the shelf or I can wait for a new order that would take weeks. I was in tears so I took the clock on the shelf. He is one of the rudest shop owners I have ever encountered. And his mother earlier had been trying to convince me to hire him to help me design my Toronto condo. Don't shop at this store - the owner degraded me and was rude to me and in front of his salesperson and a customer. He also has despicable people skills. The items are also way overpriced. I'd rather live in an empty home than ever go back to this shop.
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