| rev:text
| - First time trying any Moe's. I wanted to do take out for the fam, so I tried to call ahead to place my order. We called (off & on) from 6:01 to 6:33, and no one answered. It wasn't constantly, the call will hang up after a certain amount of rings. We went from........ "maybe they are busy" (first 2 calls), to "maybe they are closed" on the 3rd call (we then checked), to (the last 6 - 10) minutes, me thinking, I am going to see if they answer before I can get there (they didn't).
When I got there, there were no customers and also no employees in site. I stood there for 2-4 minutes alone. A guy then came out from the back, looked up and was kinda shocked a customer had been waiting. He quietly said, "Welcome to Moe's". I said, did you guy change your phone number or something? He said, no, it hasnt changed. I told him I had been calling for 30 minutes off and on and he said, "Hmm I havent heard the phone ring. What can I get for you? Ok, so maybe they were having phone issues, I dont know. What I do know is we were not off to a good start.
About a minute into placing my order, another employee came from the back. He looked bored and tired too. He returned to the back a minute later. A minute or 2 after that, a 3rd employee (female) came from the back. It made me wonder........ at least 3 people working, and NO ONE was visible, manning the front when I came in? Did they ALL have to be in the back together for some reason? I dont know.
I guess this is standard in places like this, but I didnt like that I basically had to order 1 item at a time....... meaning, I'd order one thing, and walk them through it as they made it until that item was done, before I could order item #2 and so on....... That's good for accuracy, but the now 3 customers behind me didn't look happy about it. It took a while.
The food...... well it was actually decent. Not bad at all. No one complained about the taste, just the whole process of actually getting the food. :) Personally, my quesadilla was packed with cheese, but it kinda looked like they skimped on the meat in the steak bowl. i wasn't sure what the norm is because this was the 1st visit there. They have something like a mini salsa bar that will appear to some. I think its cool, but I dont eat salsa.
I didn't enjoy the experience, but the food was good. So they get a respectable 3 from me. I may try them again some time in the future if it is suggested, but the suggestion probably wont come from me. The whole "fast serve casual" Mexican food niche just isnt my thing.
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