I want to start this review by saying before this experience i would have easily given friendly ford 4 stars.
But apparently that does not extend to their body shop. We brought one of our company vehicles in for an estimate for a replacement of a dented door. It is the rear door of a white transit connect so you would think pretty simple. First we were told the door was back ordered three weeks, ok no problem we can wait. Then we make appointment when part is there. We get there and drop off. Hours later they call. Sorry we ordered wrong door it will be three more days. Three days later they call, it is all ready but it cost more.
I go down there to pick up, and the extra charges are because the estimator didnt know right from left and even though they had it there put left down instead of right. Also the reason we had to wait three extra days. They charged us $100 for badging and labor of installation of badging, but the badging was in a box in the back of the van. When called out on this instead of taking care of us they charged our insurance extra (who do they think pays for the insurance?) and said that they would refund for the badging, only the check wont be here for 4 weeks.
And the worst part of the whole experience was there employee Erica who made me feel like I WAS INCONVENIENCING HER.
I called and left a message for the General Manager and got a phone call back from a salesman.
Friendly Ford I do not want to inconvenience any of your employees any more, and I hope other customers don't either.