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  • I went into the Danforth location to get what I thought was a simple wash and cut. I asked for my hair to be evened out a little bit and for some layers. The student that cut my hair was very nice, but didn't seem too invested in ensuring she was giving me a good cut. The teacher came over to look it over, and was upset with the way she had done my hair, saying she hadn't followed the correct steps and asked her how she would fix them, a response the student could not answer. The teacher helped straighten it out a bit, but unfortunately there was a gap in my layers and it looked really awkward and uneven. After going up to pay for my cut, the receptionist asked if I was satisfied, I said it was okay but reading my body language she could tell otherwise. She told me I was not to leave unhappy and got the teacher to come out and help fix it up. This was great customer service, and the teacher did her best to fix the mistakes, although they could not be fully corrected. I think unfortunately I just got mixed up with the wrong student, seeing as people around me seemed satisfied with their cuts. I myself would not personally go back, but it may be something you have to experience for yourself.
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