Firstly, I walked in and immediately a young lady acknowledged me but her angry manager walked up behind me and spoke to her in a disparaging tone telling her someone was in que in front of me. He never even looked at me. She then just went to work w the other people who were waiting. Fair enough. I sat down and did some research and found that I needed some extra info so I left. I came back and sat for about 40 Mins until I was finally acknowledged and put on a list again. I saw that various clientele came in and all were basically ignored until about 3-5 minutes. Acknowledgement is everything. Walking around aimlessly is awkward for a person trying to give you money... this place needs some training in customer service. Even the kids at the cricket store had more sense.