I really like my wax technician (is that the appropriate term for them?), Andrea. She does a great job, is so friendly, and meticulous as all hell.
Front desk staff seem to be the same at any of these locations - young and not much customer service experience. Scanning the Ulta ad and talking about how your friend's make up looks awful behind their back doesn't make a good impression. Just an FYI.
They do crack me up bc every time I walk out of the room they ask how it was. Umm ... I got a Brazilian. You know what that's like.
The cool thing with this company is that when you prebook your next appt, even if you have to eventually cancel or change, you get points. The points can be redeemed for services or products. Bonus!