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  • Like the gentleman who responded in June of 2015 it looked like this company is going down hill. We used A Quality about 6 months ago to fix furnace issue we had and they did a great job and a resonable rate therefore we thought we would use them again when one of our AC units went out on a 112 degree day. When the technicians showed up she was very polite asked my wife some questions went outside to inspect the unit and then went in the attic to inspect the handler. After his diagnosis he said we had a bad TXV valve and he would Need to make some calls and will get back to us shortly. He went to his truck and about 15 minutes later he came back and said he had good news and some not so good news. He stated there is only 2 TXV valves in the valley and he can go pick it up but will not be able to install until the morning and the cost would be $900. The good thing was at least we still had one unit which was working so part of the house was still a little cooler. The next day A Quality called and said 2 of their technicians had to go to the hospital because of heat exhaustion and they can not install our part until the next day. At 6:30am the following morning a different technicians from the first day shows up does all the inspections again and after about 90 minutes comes back and says the first technician was incorrect in his diagnosis the TXV valve is fine the compressor was broken. This technician like the first went to his truck and after 20 minutes caromed in and says he has great news they have a compressor to fix our AC unit and they can give us a good price. It would be $2,900 and it comes with a 10 year warranty. My wife and I said can we have a breakdown on costs but the technician could not supply but would have the office call us. The technician left and my wife and I said lets get another opinion so we called another AC company the guy was out in 20 minutes he did a complete diagnosis and just to let you know we did not tell him what the first company said. He came back and said the TXV valve is bad and he explained everything to us and that is when w retold him what A Quality said. He stated the first tech was right the second one miss diagnosed he also said the repairs for a TXV valve would be $325. Allot less. He made a few calls and came back and said there are no TXV valves in the valley and it would take a day or two to get but he said I have another option we can purchase a new coil which will have a better valve then the TXV valve already in the unit and he can do it today and it will be more but still less then $900 and allot less then $2,900, we said go for it. The repairs were done and it cost us $700 and our AC works great. If you are thinking of using this company I would say get a second opinion we feel their interest is money first customer satisfaction second
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