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| - Perhaps if you're a "local?"
This spot seems to have great potential as a lovely out-of-the-way place to perhaps grab a bite to eat. However, inexplicably, they seem to enjoy making it clear that it's locals/regulars only welcomed here.
The ordering experience should best be left to those without any questions. This is made remarkably more difficult because they have a minimal web presence. However, we chose to overlook these faults of theirs.
That was, admittedly, our mistake.
Our party decided to pop in, despite 'knowing better' than to even try to "customize" any menu items based on previous, horrible experiences along this trip in the Pittsburgh, PA area. This time, we simply asked what was included on the given menu offering. None of us have "restrictions," per se, we were merely curious. Violation!
The waitstaff actually let out an exasperated sigh upon our very first question. We've travelled through countless countries without issue, but this simple question was enough to present an issue. Is this customary in the United States of America? Is it merely localized to Pittsburgh, PA? Why were we subjected to such treatment for merely asking a question?
While, yes, your establishment chose to fully earn this solid, poor two-star rating, this singular experience will not mar our overall trip. Hopefully, this will prove to be a learning moment to your staff. Each and every chance to offer exemplary service should be made to count.
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