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  • Let my start off by saying I have stayed at over one thousand nights at different hotels around the world. I have had the worst hotel experience ever all due the valet service at PH. We have stayed at PH many times before and this will be the last time. We left the hotel to grab dinner at Caesars Palace and got back to PH. The line for the valet was out to the mall entrance / Self parking. My pregnant wife got out of the car and walked to the valet employee named Dave and asked him is we still had to wait in this line to valet if we are Seven Stars. My pregnant wife explained she was pregnant and that our 3 year old son had to use the restroom. She was told we had to wait in that line. Fast forward 30 minutes we got up to the front of the line. Three exotic sports cars two Ferraris and one Lamborghini pulled up along the side and cut in front of the long line. The gentleman in the first Ferrari tipped the valet and Dave moved the cones letting the 3 cars go right in without having to wait in line. I asked why did those cars not have to wait in line? I was told ask Craig as he is the supervisor. I went up to Craig and said why did they go right yo the front and not have to wait in line as I am a Seven Star and had to wait 30 minutes. Craig rudely told me he he is to busy to talk to me. I told him he needs to answer my question and this is unacceptable. Craig told me he is not going to talk to me and to piss off. Really??? I went yo the front desk and spoke to Desiree and asked for the valet manager to give me call tonight. 30 minutes later I got a call from Thomas who was very arrogant and and completely useless and should not be in management or dealing with customers. His attitude was like he was irritated he he had to call me. The call went like this. I got a message to call you and I'm aware of the situation what do you want. Really??? I told Thomas if you are aware I would like an answer to why a Seven Star member would have to wait in line 30 minutes to valet his car and people with expensive sports cars can pull right up to the front of the line and not wait 30 minutes like the rest of the people by tipping the valet attendant. Wait this gets better....... Thomas says the valets did nothing wrong as those cars where at the hotel earlier and spots were saved for them. I told him what is the difference as we are guest of the hotel and just left for dinner. He goes on saying the valets saved them spots up front as they drive 300k cars. So if you drive a 300k car and tip the valet enough you are above anybody else including a Seven Star guest. I asked Thomas for his managers name and he refused to provide it to me as he said he is the one in charge. I asked again who is his manager as our conversation is going nowhere and Thomas would not give me his name so I said this conversation is over and hung up. It's so sad that the PH valet department and its management is so rude and unethical and allows the management to get away with treating its Seven Star guest with so disrespect. I think it's time to look at another casino to play at.
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