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| - While we were happy with the rooms (clean, spacious, modern), we were disappointed with the pool. After seeing reviews online regarding a heated outdoor pool (because when you have kids, this is important), I called the front desk before booking our reservation to confirm that the pool was actually heated. I was told the pool was currently 85 degrees. I booked the hotel and we checked in two days later. Upon check in, I asked again about the pool and was told the hours and again that it was 85 degrees. Unfortunately, when we headed outside to the pool the following day, we found a cold pool that our daughter wouldn't even get into. I felt around and did not feel any warm water being pumped into the pool. I went and asked the front desk if they could check on it... they responded promptly and sent a guy outside who went into the maintenance room. When he came out, he touched the pool and agreed that it did feel cold, but said the temperature read 82 degrees. I've swam in 80 degree lakes and surfed in 60 degree water... it was much closer to the later. Since we didn't want to give up completely, my husband and my daughter got completely in and hoped for the best, but only last about 5 minutes. The next day, we checked the pool again and it was still cold.
While a pool doesn't seem like such a big deal, it was the primary reason for choosing the hotel because we have a young daughter and knee we would have lots of free time. I had a list of a few other hotels that we were considering (with heated pools), but called the Hyatt Place first based on room selections. Had I been told on my initial phone call that the pool was not heated, I would have chosen another hotel.
While I am unhappy the results of the trip, the rest of the hotel was great and were happy with the rooms. Before checking the pool, I thought we had found our "go to" spot for the future... we have family in Mesa and visit often.
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