I've never dropped in to any of their locations, but I dropped off at their wedding booth at Toronto bridal show. It was a terrible experience. We first waited in line for maybe 15 mins and then we entered the area to pick up some dresses. My friend picked 1 and I picked 2. Wa then waited for another at least 20 mins to go into the fitting room. We shared 1 fitting room cuz there were ppl waiting. We put the dresses on fast and went out to look in the mirror. A lady helped me to pin my dress and that was it. No one helped us ever since. We went back to the fitting room and we took a pic, which took about 10 seconds. A lady just opened the drapes while I was in my bra and people were waiting outside to tell us not to take pictures. We didn't say anything and just put clothes on and left. That was just embarrassing to show other brides and grooms my boobs. I'm shopping for a gown but will never choose Mona Ritchie. Go learn to have some respect first!