The workout is fun if you can figure out what to do. The instructor gave no feedback to the individual participants and that was the best part of my experience. The "tough" part is the booking process. I did a Groupon and experienced difficulty in trying to book my 2nd and third classes. They placed all the blame on me for booking wrong. What ever happened to "the customer is always right"? I'm guessing they have had issues with booking before. I think it is time they realize it is not the people booking but it is their fault for not investing in a receptionist! I understand the difficulty in growing a small local business but typically you go to the small local businesses because of their customer service, which is completely lacking with this business. The one thing they have going for them is that there is no other business like this in the Phoenix area. If a competitor starts up a similar style fitness class, Tough Lotus will be wishing they had better customer service.