My family came here for my husband's birthday - what a disaster!
We were seated by a table by the window, overlooking the lake (everything good so far...). The trouble started early when we had to 15 minutes for the waitress to come to take our drink orders. Another 20 minutes for the drinks to arrive. And after our drinks arrived yet another 10 minutes before she came back to take our order.
40 minutes after we ordered we got salads/soups. I got a salad, which was good. My husband got the chowder - which was amazing!
We were left with our salad plates sitting in front of us for the 20 minutes it took our food to arrive. And we kept having to go refill our drinks at the bar since our waitress was nowhere to be found.
The food was good, the coconut shrimp was amazing. But the lack of customer service made even the good food feel overpriced - and it wasn't even busy! There were only three other tables! Plus after the meal we all sat and talked for 30 minutes or so, with our dirty dishes in front of us the entire time. Our waitress brought the check, and picked it up - all while leaving our dirty plates in front of us and didn't offer us coffee or desserts.
If we go back it will be on a day when we are neither thirsty nor hungry when we first arrive - because by the time we get food/water we will undoubtedly be dying. It's really a pity because if the service were better we definitely would have already been back for some chowder and coconut shrimp!