Terrible management.
The drive through worker told me it would be 7min for mild. Totally fine. I pulled forward and waited. Over the next several minutes I witness several cars go through and the window worker just looking at me every once in a while. After 21min I decided to call management. First call rang a dozen times, no answer. Second, same. Third time I finally got through. Person I spoke to claimed to be the manager and sent my order out. Neither the manager nor the person who gave me my food apologized or anything. Wasn't looking for a free meal, just the courtesy of an apology for forgetting about their customer.
Food is fine, they have a screaming deal on Tuesdays. There's one young man that works the window on occasion that's really friendly.