Cook out is my favorite fast food restaurant but this is by far the worst location I have ever been to. I have them three chances, but every time I went they always messed up. All I asked for was that there be extra quessadilla sauce on my chicken quesadillas. That's the only "special" request I had. After three times of ZERO quessadilla sauce on my quesadillas after asking for "extra extra sauce" I just couldn't do it anymore. So the one star isn't for the company, but for this specific location. I will say that I called corporate and the sent me two coupons for a free cookout tray. So they do good in that department. But again, it's just this location. The concord mills area location doused my quesadilla in sauce when I asked for "extra extra sauce," just the way I like it! I will never go back to this location. But I will always be a cook out lover.