Just returned from beautiful Arizona, however the Zona was the worst part of our trip. I will never stay there again. If you are looking for anything better than a 2 star hotel do not stay here. Rooms are outdated and small (Including the so called suites). The air conditioning unit was very loud when on and I would have to get up at least 3x a night to open and shut the freezer door due to the loud humming noise it made. The walls are also very thin. You can hear on both sides of you and above and below. The maid service would not come until 4:00 p.m. or a couple of days they never came at all (we had to call for towels). One day the maid did come while we were out and left our room door open the whole day/night. Not just unlocked but partly open. It looks like an apt complex. There are 3 floors and no elevator. You must carry your luggage up the stairs. You enter the rooms from the outside. Parking is very limited. If you get in past 8:00 p.m. there are usually NO parking spots left. People were parking in the field accross the street. Our room had no balcony as others did. The kitchen was sparsely equipped with any dishware or silverware. I was afraid to use the silverware anyways and bought plastic. We went to the restaurant (Graze) one day at lunch time. We sat and waited 20 minutes for someone to wait on us however that never happened. There were only 2 other tables in the whole restaurant. At the pool there is a phone that you can use to call the restaurant for drinks or food. However no one usually answers or they are to busy to accomodate you any time soon. Later in the afternoon there are never any towels at the pool. Unfortunately this was a last minute trip for us and during spring break so the other "nicer" hotels had extremely higher rates. However I would pay the extra money next time. Very disappointing vacation. Don't let the pictures fool you.