Jacksons/Danny or whatever you call yourselves now, let me give you some advice on washing my car:
1. When the sales person writes HW on the window, it means Hand Wash. It doesn't mean pull the vehicle into the machine wash. And when your little man is notified it's a hand wash, make sure he doesn't lay on the owner's horn to show his obvious displeasure.
2. VIP wash means using a vacuum where you use the built in suction to take debris off of the carpeting. It also means dressing the interior and cleaning out the cup holders, just like the nice salesman said.
3. Don't ever have one of your finishers pull a car up to two inches away from the car in front, and have your employees laugh about it.
4. You should hang around the waiting area and pretend you are a customer. Most people there are only giving you one more chance. I'm not.