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  • Looking at other reviews and agree that their customer service has declined significantly over the last 5 years. Called on 1/10 to get my smart meter replaced with the old analog. Yes, I'll pay the extra $5 a month and the $50 change out fee. But first, they insisted I had an analog meter. I went back outside and nope, it was a smart meter. Called again.(Oh, and they always have to call you back, they're too busy to talk.) Again they lied and said I had an analog. I reminded them that I was looking at the meter as we were speaking and it was a smart meter. Twenty minutes on hold and they finally agreed with me. Set a date of 1/15 to replace it. Called today, 1/18, and they said it will be 5 more days, they think. "They're not sure, they will work me in." How are they a service company? And while I am at it, with 3 APS accounts they continuously put my electronic checks in the wrong account and then accuse me of being late on my bill! I finally decided to fund each account with a certain amount every month just to keep up with the carelessness. Something is wrong with their management system if they don't know which account I'm paying and what kind of meter I am looking at. Help us, Corporation Commission!!!
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