I was so excited to try out Surge, and I thought that it was going to be new go-to sandwich shop when I was in the Atwood area. When I went into the store and ordered my sandwich to go, all was great. But I never would have expected what would happen next.
After getting to my work and staring to eat my sandwich I found a HAIR in my sandwich. I was so disgusted that I stopped eating and threw it away. Since I was now unable to enjoy my lunch I went to their website to contact them about the matter, thinking that I would just ask for a refund and all would be good. But, it doesn't stop there...
The guy who replied (not sure if he was the owner or not) said sorry but then was very defensive in his message and I felt like he was trying to guilt me into feeling bad for complaining. He also told me that I should have immediately returned the sandwich (sorry but I work 30 minutes away and I don't even live near Atwood) so that they could have inspected it. Basically making me feel like I was the one lying or something, instead of just taking my word for it. So he did offer to refund my purchase if I could bring in my receipt the next day, not gonna work since I don't live or work near Atwood. So I just gave up and took a loss on my purchase and dropped the issue.
This new business might have mastered making tasty sandwiches (according to previous reviewers) but they have not mastered quality control and their customer service skills are seriously lacking.