Stopped into this branch on Thursday, Feb 17th. I drive past it all the time on the way to work and have long thought it would be convenient to do business at this location. The hours on the door indicated they were open until 5:30 and I arrived right at 5pm. The branch was empty with the exception of a few employees. I was greeted by one of the tellers. I explained my desire to apply for a loan and was directed to a young man named Anthony.
Anthony could barely muster a friendly attitude. He was visibly annoyed to have to deal with me so close to branch closing hours. Immediately realizing his frustration I apologized for coming in so late and explained that I (like most people) have to work until at least 5pm but was able to get away a few minutes early to take care of some business.
One benefit to his eagerness to be done with me is that he flew through the process. I was literally done by 5:18. At which point his attitude improved significantly.
The very next day I received a follow-up call from the Sunwest Federal Credit Union loan team. They needed some additional information which I was happy to provide. I'm not sure what it is about the folks at this Credit Union but again I got a huge amount of attitude. It was clear she felt bothered to have to deal with me.
Ultimately I decided to take my business elsewhere. There are just too many other banks and credit unions that would appreciate my time and business. I'd recommend that you make a similar decision if good friendly customer service is important to you and your preferred banking experience.