We bought a water softener on Friday, scheduled the delivery for Saturday and installed it ourselves on Sunday. The bad: delivery girly gave us a window of 11-1, asked them to be closer to 11 than 1, they called at 10:35 in our driveway, luckily we were on.our way he from a soccer game and were only 2 minutes away. They dropped a box off and about 3 minutes later we turned the box and saw that it said "Box 1 of 2". So, we called the driver to see if he had box 2 and could bring it back since he was still very close. He said he didn't have it and that it should all be in the 1 box. Sunday we started to install it, (don't do this yourself unless you can sweat copper the Spencer install fee is not bad) and realizes that the brine tank was missing. The good: We called the salesman, Markus and he took the call even though he wasn't working and he had some ideas and gave us the name of someone working to call. So, we called Clifton and he found out the Mesa store had what we needed and after a bit of discussion around delivery Monday or refunding our delivery money to go get it ourselves he went above and beyond and delivered it himself a little while later. What seemed like a mess was made very right by the sales guys! I'm not used to getting that kind of customer support from furniture, electronics or appliance stores! Kudos to Markus and Clifton for really awesome customer support!