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  • I was very disappointed with my experience at Neos in Chandler. I purchased a laser hair removal package for three body areas. I filled out all my paperwork the day of purchase then came back a couple weeks later for my first treatment and they couldn't find my paperwork anywhere. I had to spend 20 minutes doing it again. The next time I came in my appointment was messed up. I booked it for a Wednesday but the receptionist entered it for Tuesday so when I didn't show up on Tuesday I was a "no-show". I had to wait almost an hour on Wednesday to get in. I even had my appointment card with me to show that, yep I was scheduled for Wednesday. It gets worse...the next time I came in (this was my 3rd treatment) the tech put me in the room with the stronger laser which is good for black, thick, course hair which I don't have. I had to wrap myself in a towel, grab my clothes and purse and move to the room next door. It was so unprofessional and embarrassing. I had five treatments on each body area (bikini, upper lip, underarms) which was including in my package. I still have to shave my underarms every other day (same as before my treatments) and noticed no difference in my upper lip. The results for my bikini area were the best by far and worth the pain of the laser but that was the only good thing that came from this purchase.
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