I took a chance on these guys even with all the negative reviews posted on yelp. I kept thinking I had to go with a chain store in case I ever needed warranty work while traveling, but this location is really struggling in the service repair business. I'm new to the RV service culture being a new owner, but do not understand why they need to keep my vehicle for three weeks before they even get to the diagnosis? Seems like I could just keep my vehicle and bring it in when they are ready to actually work on the repair. I was given a date when they would get to the repair and the date came and went with no communication. A few days later I reached out to them...numerous times...before I finally got my estimate for the repair. I had a small piece that needed to be repaired in my awning and I was told I needed a completely brand new awning. I'm going to shop around more for an estimate as I'm perplexed this piece can't be replaced. I had them add some support straps to the plumbing and that repair was fine. However, due to the lack of communication and going far beyond what I was told when I would get my vehicle back I would avoid these guys.