I can't believe I'm writing this. We've been enjoying hickory river for years. Tonight was an epic fail on customer service. I called at 4:45 pm to place a carry out order. The person took my order and repeated it perfectly. My dad arrived to pick up and they had nothing under the name given. He got out of line and called me. He waited in line again with me waiting on the phone. When it was our turn he handed phone to the person. I told her who I placed that order with she stated he was busy. I told her our order. She said oh yes I see it and repeated it. It was partially wrong so I corrected and she said ok and hung up. When the food arrived it was totally wrong. So disappointed.