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| - This tea shop has been opened for more than half of a year here in sauga. The location is along the sidewalk but isn't easy for customers to park. One of the servers mentioned that there are parking spots behind the store, but I wasn't able to find one. However, for students who are taking buses, the location is definitely convenient for them to grab a drink or snake on the way home.
When the store just opened up, we bought a matcha cake. The piece of the cake is a lot bigger than the ones they are selling now at the same price. You may find so many different flavours here, with some very special toppings (highly recommend the crystal boba) that you won't be able to find at Chatime or Coco. Also, the space inside is plenty, and they have some long tables for a group of people, and some small ones for couples or friends. Thus, it is definitely recommended everyone to try it out here.
The reason I gave a 2 is due to the customer experience. We had a tough time to order the drinks with the server due to the language barrier. After the order and the payments were made, we found out that server inputted the wrong topping for us. Nicely, he corrected without paying the difference in the price. When he delivered the drinks to us and handed over the straws, the straws were not packaged in either the plastic bag or paper and were obviously touched by his hands. I am not saying his hands were dirty by touching the POS machine and the keystrokes on the terminal, but it is a hygienic issue. When we got home and started drinking, we found out the labels on the bottles indicating the flavours were swapped between our two orders, and the sugar level and ice options were incorrect.
Even though I gave a 2 this time, I still believe it is a rare case. After the next visit, if the issues are resolved, I will for sure update the rating for them.
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