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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I bought an expensive bed from this store 2 1/2 weeks ago. Unfortunately, the warehouse delivered and set it up with missing and broken pieces. The store had the warehouse bring out new pieces, take apart the bed, and set it up again 4 MORE TIMES, yet they still had broken parts and pieces that did not fit. Moreover, the last delivery crew did not know how to use a waterbed pump; I had to show them how to set it up and make it work. The last straw in this fiasco was when the delivery crew wanted to drill holes to jury-rig the pieces to fit. After 4 hours of dealing with them on this particular day, I gave up and I told them to take the bed back altogether. When I contacted the store, they did not apologize for the poor service or anything. Instead, they told me that they were "done with it." Customer service is lacking, and poor quality of delivery crews. Getting a refund has been a hassle. Am very disappointed because the bed was beautiful and the store employees were very nice and helpful when I first went to this location. However, handling the issues has not gone as smoothly as I would have expected. I would have loved to post a 5 star review instead of this one.
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